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Final Engagement Phase of Wales Air Ambulance Service Takes Place in February

The third and final engagement phase of the Emergency Medical Retrieval and Transfer Service (EMRTS) Review, about how to further improve the air ambulance service in Wales, takes place between 01 and 29 February 2024.

 The engagement gives the public and stakeholders the opportunity to have their say on the shortlisted options to further improve Wales’ air ambulance service.

 The service is provided in partnership between the Wales Air Ambulance Charity and NHS Wales’ EMRTS.  

 The Charity supplies the helicopters, cars, air bases, pilots, engineers and fuel, whilst the clinical teams are made up of medics and clinicians from NHS Wales.

 The purpose of the review is to ensure that as many people as possible benefit from the excellent clinical patient outcomes by making the best use of the clinical teams across Wales.   

 The review also looks at how to ensure fair geographical coverage across Wales and the effective use of Rapid Response Vehicles (RRVs), especially when the helicopters are unable to fly.

 Stephen Harrhy is the Chief Ambulance Services Commissioner tasked with leading the independent review by the Emergency Ambulance Services Committee (EASC) – a joint committee of all health boards in Wales. He is encouraging the public and stakeholders to comment on options throughout February, before a Committee decision is made in March.

 Mr Harrhy said: “This review is focusing on improving – what is already – a brilliant and highly valued service.  

 “No decision has yet been made on this issue and this final phase gives me a chance to share what has been heard in Phase 2 engagement and show how the two shortlisted options have been arrived at.

 “The options propose changing operations from Caernarfon and Welshpool and to have a merged base in North Wales somewhere near the A55 to allow the service to help more patients and make more effective use of the clinical crews.

 “I am inviting citizens to comment on the process followed in arriving at these options, the options themselves, and the extra actions I have identified as potential solutions.”  

 Mr Harrhy said: “This final engagement phase on the shortlisted options will help me arrive at a preferred option that I will then be able to recommend formally to the Emergency Ambulance Services Committee for their decision in March 2024.”

 People can give their feedback in a range of ways including online, by e-mail, post or telephone. Anyone needing different languages and formats can contact the EASC team who will help.

 The Commissioner’s Report, all engagement documents, and details of how to give feedback are on the EASC website:

 Citizens can also contact their local Llais representative for the Hywel Dda area to let them know their views:

 Llais is the independent statutory body, set up by the Welsh Government to give the people of Wales much more say in the planning and delivery of their health and social care services – locally, regionally and nationally.

 How to respond:

We want everyone in Wales to have their say about this important critical care service and have provided a range of ways to give your feedback.  You can:

  • Complete this online questionnaire ; or 
  • Download the response form here, complete, and return by attaching to an e-mail to: ; or 
  • Download the response form here, print, complete, and return by post (or simply write) to: EMRTS Service Review Feedback, Emergency Ambulance Services Committee, Unit 1, Charnwood Court, Billingsley Road, Nantgarw Park, Cardiff, CF15 7Q 
  • Telephone:  01443 471520

     - Leave a message on the answerphone service sharing your views

     - Ask for help to give your feedback

     - To ask for someone to call you back

     - If you need any help with information in other formats or languages

Kidwelly Town Council
Hillfield Villas
SA17 4UL

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